The ripple of our impact
Our purpose as a company is to make the healthy choice the easy choice—for both health plans and members. We do this by working with organizations like yours to give people access to products they need to make better decisions for their health.
We make it our business to understand the diverse needs of members like yours. Through this understanding, we can help you choose the supplemental benefits that will best serve their health and your bottom line.
The OTC benefit allows our members to keep their costs low and have items shipped to their home without worries. It puts us in a position to lift the burden our members face on a daily basis.
Member impact
Support healthy decision making by giving members access to products and education —all at no cost to them.
81%
of adults use OTC medicines as a first response to minor ailments2
5.2 million
older Americans faced the threat of hunger in 20193
93.2%
Member satisfaction rate4
Health care utilization impact
When members take advantage of their OTC benefits, it can make a positive impact on how they use the healthcare system.
40%
less hospital admissions in member-utilized OTC programs1
26%
less ER visits in member-utilized OTC programs1
47%
less avoidable admissions in member-utilized OTC programs1
There are many stories about how these programs allow members to do things they couldn’t before. One used the money she saved to join a local cooking class. Another bought Christmas presents for her grandkids.1. 2020 Study: Impact of OTC programs on healthcare utilization and cost.
2. For ailments such as allergies, pain, cough and cold, and acid reflux/upset stomach. Understanding Trust in Over-the-Counter Medicine: Consumer and Healthcare Provider Perspectives. Nielsen and IMS, Mar. 2013.
3. https://www.feedingamerica.org.
4. Optum Personal Care Benefits internal program analysis.