Over-the-counter essentials and a healthy food program support wellness
Your members want a supplemental benefit that’s easy to use. You want to improve retention, health equity and clinical outcomes. We can help.
The over-the-counter (OTC) and healthy food program from Optum® Personal Care Benefits fit seamlessly into your plan, empowering members to live their healthiest lives.
Designed with you in mind
These turnkey programs give you one more way to deliver value and convenience to members. You can implement the program in three months and choose to white label if you’d like to keep everything under your brand.
A better experience
Your members benefit from:
- Easy access to more than 1,000 over-the-counter products including vitamins, supplements and home medical supplies
- Two-day home delivery, no shipping or taxes
- Ability to shop in store at over 65,000 network retailers including Walmart
- Using the same over-the-counter debit card to purchase healthy foods in store
- Supplemental benefits consolidated on one card for a seamless experience
OTC + healthy food benefit from Optum Personal Care Benefits
Support healthy choices with a food benefit that allows your members to shop for healthy groceries in store and online using a pre-paid debit card. There’s only one account to manage and all the costs are included in your program fee.
OTC + Healthy foods Benefits
| Program Features | |
|---|---|
| OTC product selection | 1000s+ |
| Catalog | Quarterly |
| Purchase options | Mail Website App Phone In store |
| CMS compliant | ✓ |
| Home delivery | ✓ |
| Expert member support | ✓ |
| Reporting and metrics | ✓ |
| Free shipping on orders $35+ | ✓ |
| Quarterly credit expiration option | ✓ |
| Annual credit expiration option | ✓ |
| Regular member updates | ✓ |
| Expansive retail network | ✓ |
| Program card | ✓ |
| App with in-store product scanning | ✓ |
| Multi-wallet capabilities | ✓ |
Healthy food benefit  | ✓ |
The promise of an Optum Personal Care Benefits
OTC and OTC + healthy food program
Advancing benefit design
through innovation
To deliver the best possible experience for you and your members, we review, test and innovate on everything from program design to our digital tools.
Owned by you, delivered by us
We deliver every aspect of our thoughtfully
white-labeled programs in a way that builds member trust while positioning you as an active partner in their health.
More choices for better health
By providing access to both healthy food options and over-the-counter care, you can support the many small decisions that impact a member’s health today, tomorrow and beyond.
Transparency by design
Transparency is woven into our flexible program tiers and all-inclusive pricing structure, so you can choose the exact program your members need at a price that fits your budget.
Programs
members love
93.2%
Member satisfaction rate+
76.9%
Net promoter score